How to implement a regular facility cleaning schedule

To keep your guests happy and your facilities sparkling, you need to create and display a cleaning rota for all shared areas. This simple document, often just a checklist on a clipboard, shows guests you're serious about hygiene and ensures that crucial tasks are never missed, especially for high-traffic areas like toilets and showers.

What your rota should include

A good cleaning rota is clear, simple, and easy for anyone to follow. Make sure it contains columns for these four key things:

• Facility & Task: Be specific. Instead of 'Clean Toilets', list out the individual jobs like 'Clean toilet bowl', 'Wipe toilet seat', 'Mop floor', and 'Restock toilet roll'.
• Frequency: Note how often the task should be done (e.g., Twice daily, hourly during peak season).
• Time & Date: A column to record when the check was completed.
• Initials/Signature: A space for the cleaner to sign off, creating accountability and showing guests the task has been done.

Creating your schedule in 3 simple steps

1. List your facilities: Walk around your site and list every single shared facility that needs regular cleaning. This includes toilets, showers, washing-up stations, laundry rooms, and any communal lounges or kitchens.
2. Decide the frequency: For each area, decide how often it needs cleaning. Toilets and showers will likely need checking and cleaning at least twice a day during busy periods, while a laundry room might only need one deep clean per day. Be realistic about what you and your team can manage.
3. Create and display the rota: Use a simple spreadsheet or word processor to create a checklist template. Print several copies, put them on clipboards, and hang them in a visible place within each facility. This transparency is incredibly reassuring for guests.

Top Tip: Don't forget to include a check of supplies on your rota. Running out of toilet paper or hand soap can be just as frustrating for a guest as a dirty facility. Build 'Restock...' into your checklist.

A well-managed cleaning schedule is a cornerstone of a professionally run site. It protects your reputation and is one of the most important factors in getting those glowing five-star reviews.