How to set up commercial utility accounts

Get connected before you get started

Before you can open for business, you need to arrange commercial contracts for essential utilities: electricity, gas, water, and internet. This process can take a few weeks, so it’s wise to start as soon as you have the keys to your premises. Getting these accounts set up in your business's name is a fundamental step to ensure you are billed correctly and are ready to operate from day one.

What you’ll need to get started

To make the process as smooth as possible, gather the following information before you start contacting suppliers:

• Your registered business name, address, and contact details.
• Your business bank account details for setting up payments.
• The date you want the supply to start (usually the date your lease begins).
• Meter numbers for gas and electricity.

Finding your meter numbers

Your most important pieces of information are your meter numbers, as they are unique to your property.

• Electricity: You'll need the Meter Point Administration Number (MPAN). This is usually a 21-digit number found on a previous bill for the property or on the meter itself.
• Gas: You'll need the Meter Point Reference Number (MPRN). This is a 6 to 10-digit number, again found on a bill or the meter.

If you can’t find them, don’t worry. You can call the Meter Number Helpline on 0870 608 1524 to find your gas supplier, and your local electricity distribution company can help you find your electricity supplier.

Setting up your main utility accounts

Unlike domestic supplies, commercial utility contracts often have longer fixed terms and don’t have a cooling-off period, so it’s important to choose carefully.

1. Electricity and Gas: The energy market is competitive. Use a price comparison website specifically for businesses to compare tariffs from different suppliers. You can also use a business energy broker who can find a deal for you. Be clear about your expected energy usage so they can provide an accurate quote.
2. Water: In the UK, your water wholesaler is determined by your location. However, in England, the market is open, meaning you can choose which company retails the water and bills you. It’s worth checking if you can get a better deal from a different water retailer.
3. Internet: A reliable internet connection is vital. Decide what you need – standard fibre broadband is fine for most small businesses, but if you’re heavily reliant on online systems, you might consider a more robust 'leased line'. Compare deals from business broadband providers and check their service level agreements (SLAs) for fixing faults.

A final, crucial step

On the day your lease starts and your utility contracts go live, take a reading from every meter. Submit this reading to your new suppliers immediately. This creates a clear starting point, ensuring you only pay for the energy and water you use, and not for any left behind by the previous occupant.

Top Tip: Once your contracts are live, make a note of the contract end dates in your calendar. Commercial suppliers often roll you onto much more expensive 'out of contract' rates if you don't arrange a new deal in time.